Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bebelifestyle.co.uk. Please note that returns will need to be sent to the following address: Bebe Lifestyle, Unit 7 Hayward Industrial, Orton Way, Birmingham B35 7BT, United Kingdom.

The goods must be in their original packaging*, and both the goods and their packaging must be in their original, unused condition with all relevant tags.

We encourage you to package your return appropriately as we will not be liable for any loss or damage that occurs during transit.

Please put the return address and your postage label on the outer packaging and not directly onto the product's own packaging. We may not be able to accept your return if the product's packaging is defaced.

The customer is liable to cover the cost of the return.

Bebe Lifestyle cannot be responsible for any return processing delays caused by the order reference not being included in the return.

You must return goods to us within 14 days of your return request being accepted, and we do ask that they reach us in good, unused condition with all packaging and tags still intact. If returns are made out of the return period or not in new, resalable condition, we reserve the right to refuse the return of your goods and we will arrange for them to be returned to you at your expense.

Orders returned to sender (Bebe Lifestyle) due to an incorrect address, parcel refusal, non-collection or failure to arrange a re-delivery will be considered a return and subjected to return postage charges. 

You can always contact us for any return question at hello@bebelifestyle.co.uk.

*Original packaging does not refer to the outer packaging used to package your order in. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bebelifestyle.co.uk.

 

For further inquiries:

Trade Name: Bebe Lifestyle

Email: hello@bebelifestyle.co.uk

Address: Bebe Lifestyle, Unit 7 Edison Buildings, Electric Wharf, Coventry CV1 4JA, United Kingdom